Things to check when using the single bay/single drive My Cloud FTP server.ĭo not use SFTP or any sort of encryption. The router should, if port forwarding of port 21 is done properly route the traffic from the public IP address to the private My Cloud internal network IP address. Generally to access the My Cloud FTP server remotely one would use the public IP address (82.20.25.28 for example in your case) NOT the internal IP address of the My Cloud. IPv4 DNS Serverđ92.168.XX.XX, .XXXĭo I need to use this IP .XXX to connect from outside the network?, if yes then I still can’t connect. One more thing IN My Cloud Dashboard I’ve got something like that So my external IP is 82.20.25.XX, on My Cloud I’ve setup the static IP which is .XX FTP Access is on, next to it there is a Configure option but I didn’t change any thing in thereįTP Setting on My Cloud, Do I need to change something over here? What about those ports on (Pic C) when you click Customize suddenly port numbers are showing, do I need to change them if not that’s ok, but then in next steps do I need to put them somewhere or better stick to option Default (Pic B) My internet provider is Virgin Media and got Super Hub 3, My Cloud is directly connected to SH3, and I’m trying to set up FTP server on it, Can access from inside the network but from outside is not possible It is not clear if the MediaMonkey app for Android supports remote access at all and if so using FTP or similar method of remote access. To stream from non WD mobile apps will require the mobile app itself to support some method of FTP or similar remote access. Its important to remember that these single bay My Cloud devices are very basic, have limited features/options and may not support certain methods of access or software without some under the hood (so to speak) editing of firmware files/settings as evidenced by other threads in this subforum that try to enable other methods of remote access. Any other methods we may try to use may require additional configuration of the My Cloud. Please note that streaming media remotely is only officially supported by the WD apps and software. If this is the case then you can use the router port forwarding to route an alternate port to port 21 on the My Cloud. In certain rare instances its possible one’s broadband provider may block the FTP port (or multiple ports). You can google “what is my ip address” to find out your internet IP address. Then you need to use your internet IP address (not your local network IP Address) to access the My Cloud FTP server. If you have port forwarding properly configured within the router (pointing to the IP address of the My Cloud) and you have FTP enabled (set to On) via the Dashboard > Settings > Network section. See “Creating a User” on page 42 for information on creating a username and password.” Have you created “Users” and given them passwords? Have you used that User/Password in the FTP client software? As indicated in the My Cloud User Manual “You must create a new user for the FTP function to work. ![]() See the following post for general steps on how to configure SFTP.Īs I said earlier,I have port 21 opened up in my routerĪnd can access the ftp ,but only from inside my lan It also involves port forwarding port 22 within the router/gateway to the My Cloud. It is possible to configure the My Cloud for SFTP access but that involves using SSH and potentially editing one or more firmware files within the My Cloud using SSH. ![]() One can also access the My Cloud remotely using the M圜 web portal to access their media. Those programs include WD My Cloud Desktop for Windows, WD My Cloud Desktop for Macintosh, WD My Cloud app for iOS, WD My Cloud app for Android, and WD Photos for Android. ![]() There are several WD software and apps that will allow for remote media streaming of certain media content. Note that FTP is generally used for uploading/downloading files/data not “streaming” media. In addition to enabling the FTP option with the My Cloud Dashboard one also typically has to enable and configure port forwarding (port 21 for FTP) within the router/gateway so the FTP traffic is passed to the My Cloud. One’s FTP login information is generally sent in the clear as is any data that is transferred between the FTP client and FTP server within the My Cloud. Please note that FTP is NOT a secure protocol. ![]() It explains how to enable FTP on the My Cloud. You should read the My Cloud User Manual (English version: ) if you haven’t done so already.
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